Privacy Policy

Thank you for visiting The Healing Cove’s website and entrusting us with your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore, the General Data Protection Regulation (GDPR) of the European Union, and other applicable data protection laws. Our website address is: https://thccounselling.com.

Effective Date: 20th May, 2024

1. Collection of Personal Information

We may collect personal information from you when you:

Fill out forms on our website, such as appointment booking forms or contact forms.
Communicate with us via email, phone, or other channels.
Interact with our website or social media platforms.

The types of personal information we may collect include:

Name, contact information (email address, phone number), and demographic information.
Health-related information disclosed during counseling sessions.
Information about your use of our website, such as IP address, browser type, and device information.

We may also collect cookies, as described in our Cookies Policy section.

2. Use of Personal Information

We use your personal information to:

Provide counselling services and manage appointments.
Respond to inquiries and communicate with you about our services.
Improve our website and tailor content to your preferences.
Comply with legal and regulatory requirements.

We will not disclose your personal information to third parties without your consent, except as required by law.

3. Protection of Personal Information

We implement reasonable security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
Access to your personal information is restricted to authorized personnel who need it to perform their duties.

4. Advertising Privacy Policy

We may use third-party advertising platforms, such as Meta and Google, to display ads to you based on your interests and website interactions.
These platforms may collect data about your online activities to provide targeted advertising, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Please refer to their respective privacy policies for more information on how they handle your personal data. You can opt out of targeted advertising by adjusting your ad preferences or settings on these platforms.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience and analyze website traffic.
By using our website, you consent to the use of cookies in accordance with this Privacy Policy and our Cookies Policy.

6. Your Rights

You have the right to access, update, or delete your personal information held by us.
If you have any questions or concerns about your personal data or this Privacy Policy, please contact us using the information provided below.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: hello@thccounselling.com

By using our website and engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.